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Term Of Use

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PAYMENT POLICY

At Shaandar Jewellers, all purchases must be paid for in full at the time of ordering.

Accepted Payments

We accept secure payments via debit card, credit card, and other payment methods enabled on our website. All prices are displayed and charged in GBP (£).

No Instalment Payments

We do not offer instalment plans, partial payments, or buy-now-pay-later options. Orders will only be processed once full payment has been successfully received.

Order Processing

Orders are confirmed and dispatched only after payment clearance. Any failed or declined payments will result in order cancellation.

Refunds

Approved refunds are processed in accordance with our Returns & Refund Policy and are issued to the original payment method.

SHIPMENT POLICY

At Shaandar Jewellers, we offer secure and insured delivery across the United Kingdom.

Delivery Method

All orders are dispatched via insured and trackable courier services to ensure the safety of your purchase.

Processing Time

Orders are usually processed within 1–3 working days after payment confirmation.

Delivery Time

Standard UK delivery typically takes 2–5 working days once dispatched. Delivery times may vary during peak periods.

Address Accuracy

Customers are responsible for providing a correct and complete delivery address. We are not liable for delays caused by incorrect address details.

Contact

For shipping-related enquiries, please contact us via WhatsApp: +44 7385 325805.

EXCHANGE POLICY

Eligibility for Exchange

Exchanges are accepted within 7 days of delivery or purchase, provided the item is:

  • Unused and unworn

  • In its original condition and packaging

  • Accompanied by the original receipt or proof of purchase

Non-Exchangeable Items

For hygiene and security reasons, earrings and personalised items are not eligible for exchange, unless faulty.

Exchange Process

Customers must contact us before returning any item. Exchanges are subject to stock availability.

Faulty Items

If an item is found to be faulty or incorrect, please notify us immediately so we can arrange an exchange.